Assistant Community Manager and Leasing Specialist Job functions

LEASING SPECIALIST

POSITION SUMMARY

The Leasing Agent is primarily responsible for showing apartments, answering phones and writing work orders. They will also process files for move-ins, prepare leases, obtain comparable rent analysis, update marketing books, obtain approvals for renewing, and markets the property.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Essential Functions Statement(s)

 

Marketing and Leasing

  • Greet all visitors and prospects to the office – show apartments.

  • Inspect show units and tour route daily

  • Accept applications for residency and check for accuracy

  • Complete lease and addendums - explain lease and addendums to prospect

  • Completes Guest Card information on all clients, sends thank-you notes and performs follow-ups.

  • Complete all move-in details.

  • Contact residents prior to lease expiration and write lease renewals.

  • Obtain comparable rent analysis

  • Update marketing book

  • Process files for move-ins

 

Administrative

  • Make appropriate entries to status reports and/or computer.

  • Handle phone calls concerning maintenance requests and notify maintenance via work orders

  • Answer telephone

  • Accept rent and follow up on delinquencies as needed.

  • Comply with all local, State, and Federal laws and regulations.

  • Involved with resident activities and community newsletter.

  • Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

  • Any other duties as may be designated by the Property Manager.

 

​POSITION QUALIFICATIONS

Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

  • Adaptability - Ability to adapt to change in the workplace.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Conflict Resolution - Ability to deal with others in an antagonistic situation.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

  • Innovative - Ability to look beyond the standard solutions.

  • Loyal - The trait of feeling a duty to the employer.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

  • Persuasive - Ability to influence others to change position or to adopt a specific point of view.

  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

  • Relationship Building - Ability to effectively build relationships with customers and co-workers.

  • Reliability - The trait of being dependable and trustworthy.

  • Tactful - Ability to show consideration for and maintain good relations with others.

  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : One to two years related experience

Computer Skills: Proficient in MS Word, Excel and Outlook

 

Certificates & Licenses: Driver’s license and proof of automobile insurance required as use of personal vehicle will be necessary

ASSISTANT MANAGER

POSITION SUMMARY

The Assistant Property Manager plays an important role in the on-site operation of a property. Aside from performing the job responsibilities listed below, he or she must be capable of assuming the responsibilities of the Property Manager in his or her absence. This means having a working knowledge of the job responsibilities of the Property Manager and the capacity to carry them out. The Assistant Manager supports the Property Manager in all aspects of daily operations. This includes leasing apartments, posting rents, collection of delinquent rents, processing applications, helping with reports and processing invoices for payment. Promoting good resident relations is a prime responsibility of each AGPM employee. We offer first-class service to each and every resident. In fulfilling the job responsibilities of Assistant Manager, always keep in mind that we are here to meet the needs of our residents. The day-to-day duties and responsibilities of all on-site personnel.

 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Essential Functions Statement(s)

 

Administrative

  • Maintain awareness of local market conditions and trends.

  • Contribute ideas to property manager for marketing community and improving resident satisfaction

  • Must be knowledgeable of all phases of leasing and resident retention.

  • Rental of units (showings) and inspect all units prior to showing.

  • Be familiar with vacant units. Are they clean? Market-ready?

  • Greets prospective clients, shows community.

  • Qualify prospective residents. Take applications and deposits, move in and train new residents

  • Maintain waiting list and approve/reject applications

  • Prepare forms associated with lease applications. Verify information on lease applications

  • Final check of rented units. Verify utilities in new resident's name

  • Responsible for keeping daily records on lease renewals and terminations.

Resident Relations

  • Maintains positives customer relations attitude.

  • Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff.

 

POSITION QUALIFICATIONS

Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

  • Adaptability - Ability to adapt to change in the workplace.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Conflict Resolution - Ability to deal with others in an antagonistic situation.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Decision Making - Ability to make critical decisions while following company procedures.

  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

  • Management Skills - Ability to organize and direct oneself and effectively supervise others.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

  • Persuasive - Ability to influence others to change position or to adopt a specific point of view.

  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

  • Reliability - The trait of being dependable and trustworthy.

  • Relationship Building - Ability to effectively build relationships with customers and co-workers.

  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.

  • Team Builder - Ability to convince a group of people to work toward a goal.

  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : Two to four years related experience in residential property management

Computer Skills: Basic computer knowledge of MS Word, Excel and Outlook.

 

Certificates & Licenses

Valid driver’s license and proof of automobile insurance as personal car will be used to inspect apartment community and surrounding neighborhood, make trips to the bank and visit corporate office.